An ITIL Practitioner course is a course that teaches you how to apply the ITIL framework to
improve the quality and efficiency of IT service management in your organization.
ITIL is a set of best practices that covers the entire lifecycle of IT services,
from strategy to operation to improvement. The ITIL Practitioner course covers topics
such as the nine guiding principles of ITIL, the continual service improvement (CSI) approach,
and the three critical competencies for ITIL practice: communication, measurement and metrics,
and organizational change management. The course also prepares you for the ITIL Practitioner certification exam.
Foundar
Director
HR
IT Maneger
