Supplier Relationship Management

Case Study 1:

The Challenge

A well-known organization with a prominent reputation had no consistent method with respect to managing supplier relationships. The suppliers’ performance was inconsistent, and they varied across multiple sites. They had a limited understanding of the concerned processes. Their influence was weak over their supplier strategy. The inconsistent communication resulted in hindrance for other procedural operations. The unclear responsibilities caused a lot of confusion internally and there was an absence of emphatic accountability. There was no fixed parameter to measure the incremental value emerging out of the established relationship.

Solution

Chools highlighted the critical role of business leadership when it came to initiating the Supplier Relationship Management initiative. We rolled out a systematic schedule for team workshops and category manager mentoring. The scope of the projects was displayed and the teams were formed. Relationship strategies were devised and approved. The strategies aimed at engaging the suppliers.

The Result

As a result of the sincere implementation of the strategies developed, several hundred opportunities were identified. The company achieved its strategic alignment. Their operational performance saw a significant improvement. The working relationships got strengthened. There was a fine balance established concerning power and dependency. Within a few months, 30% of the opportunities identified were set out for implementation.

Case Study 2:

The Challenge

A food and beverages industry was introduced with a new set of challenges, and needed a fresh perspective to solve them. The technology that they used previously was stagnant, and was not able to keep up with their competition’s. The solution that was arrived upon previously was complex, and cumbersome. Earlier, a lot of time was wasted on figuring out and analyzing spend. Visibility was also low on key metrics.

The objective was to find a simple and intuitive solution. One that allowed managers to independently do their own spend analysis with the same set of numbers globally.

The Solution

The Supplier Relationship Management Analysts at Chools initiated an in-depth multi-step research methodology. They included qualitative as well as quantitative assessments for catering to the client’s specific category requirements. We identified the scope and economic flows in the relationship. We also identified the value that was being created. We presented the observations to our clients.

With our study, the client gained insights regarding control points in the value chain. The portfolio analysis highlighted in this study displayed a clear representation of the qualified merits with possible prioritization of the opportunities

Result

The engagement resulted from the implemented Supplier Relationship Management Strategy aided the client in increasing the savings and boosting the revenue-generating opportunities. We offered the client valuable suggestions on the associated road maps and the ways of implementing the steps. We provided the insights to bring necessary organizational changes required to seize sizable opportunities.